Patient-Centric Electronic Patient Record Solutions (PCES) is anew way to deliver healthcare services that is based on patient-centricity.
In other words, PCES is a way to provide patients with a more comprehensive and efficient experience when they receive their healthcare and are the patient, rather than the provider.
Why EPR/EPIC Is Important for Your Healthcare Practice
If you’ve been considering implementing an EPR/EPIC solution, the benefits listed below are worth considering. But the decision to invest in a new electronic system isn’t easy — there are many factors to consider when selecting a software provider. Implementing an EPR/EPIC solution can be helpful for better managing your practice, but it’s not always necessary.
Before deciding whether an EPR/EPIC solution is necessary for your practice, you should first determine if there are other systems that would better benefit your operation. If you are looking to replace an outdated paper system with a more efficient process, an EPR/EPIC solution may be right for you. If you are looking to add a new feature or function, an EPR/EPIC solution may not be the right fit.
1. Electronic Patient Record Benefits
An electronic patient record allows healthcare practitioners to track and monitor patients’ progress, access past visit history, and share information about the patient with other practitioners. With an EPR, you can access your patient’s records from any device, at any time — regardless of where the patient is located.
While a paper-based system is limited by location and proximity, an EPR can help you stay connected to your patients’ health status even when you are out of the office. An EPR also enables your team to flag and prioritize important information for future reference, allowing everyone to access the information they need quickly and easily.
2. Electronic Prescription Benefits
A prescription system integrated within your EPR can help you track medication orders, refills, and patient compliance. You can also view a patient’s medication history and allergies, helping you identify potential drug interactions and improper usage.
A prescription system can improve operational efficiency, provide better patient care, and help you avoid fines related to electronic prescribing and controlled substances. An electronic prescription system can reduce the time it takes to fill a prescription and eliminate the risk of transcription errors, while also helping you comply with federal and state laws.
3. Electronic Billing and Claims Management Benefits
An EPR solution that includes Billing and Claims Management capabilities offers an efficient, streamlined approach to collecting from patients and submitting claims to payers. A billing and claims management solution may include tools that enable you to create and send professional-looking invoices, track patient balances, and manage collections.
A billing and claims management solution can also make it easier for you to submit and track claims. With an EPR, you can electronically transmit claims and receive payer acknowledgment and denial codes, so you spend less time on administrative tasks and more time on patient care.
4. Electronic Visit Verification and Patient Centricity Benefits
An Electronic Visit Verification (EVV) solution allows you to confirm the information entered into your EPR or practice management system. With an EVV solution, you can digitally confirm patient visit dates, diagnosis, and information related to procedures and services provided.
EVV is an important feature to include as patients increasingly rely on their medical records. The more accurate and up-to-date your data is, the more confident patients can be in your practice and care.
How can you create a patient centric experience in your practice?
Ask patients what you can be doing better – and then listen to their answers. You can do this by using online feedback tools or by purchasing a customer experience management software that will allow you to gather feedback in a variety of ways – including online surveys, focus groups, etc.
Be proactive in putting yourself out there and let patients know what your practice is all about. Use social media and other marketing efforts to let those in your community know that you are open and ready to provide care for them.
Make sure that your staff is trained to be patient centric as well. This includes front desk staff, medical assistants, nurses and doctors. Having everyone on board with the mission of the practice will go a long way in helping the practice to be patient centric.
Invest in high-quality marketing materials that are personalized to your specific target markets. This includes signage, brochures, flyers and more. Also be sure to use visuals in your marketing materials as this will help patients get a better idea of what your practice is all about.
Create a positive, welcoming environment where patients can relax, feel safe and be themselves. This means going above and beyond in terms of the physical space, but also means having an open-door policy where patients can ask questions and have open communication with those on staff.
Conclusion
It’s no secret that healthcare is rapidly changing. With health systems becoming more integrated and patients expecting greater access to their health records, implementing an EPR/EPIC solution can help you better serve your patients. An EPR/EPIC solution may be the best option for your practice if you are looking to modernize your systems, gain more control over information, and improve your patient experience. With AI-assisted ePRO instruments like those from ObvioHealth it will not be long until Patient Centric technology spills into other areas like decentralized trials and so modernizing today is essential to keep up with industry standards.
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